We’re here for you.
EthosPassion was created to offer high-quality products while respecting every customer. Below, you’ll find answers to frequently asked questions that we hope will help address any concerns you may have. If you need further assistance, please feel free to contact us by filling out the form below.
Frequently Asked Questions
How is the confidentiality of my order ensured?
Customer confidentiality is our top priority. All orders are shipped in discreet packaging, with no indication of the contents on the outside.
How does the shipping and delivery process work for the products?
Orders are shipped in discreet packaging, and delivery time depends on your location. Please check the shipping rates for more details.
How can I return a product?
To be eligible for a return, your item must be in the same condition as when you received it—unused, with tags, and in its original packaging. For more details, please refer to our return policy.
How can I contact you with questions or concerns?
There are two ways to get in touch with us. If you have any questions about our products, you can ask here and receive a response within 24 hours. For all other inquiries, please contact us via the contact form.
How can I pay for my order?
We accept payments through secure platforms such as PayPal and Viva Wallet. You can also pay via cash on delivery.
How can I choose the right product for me?
On our page, you'll find detailed descriptions, and you can also contact us for personalized advice.